Legal

Privacy Policy

Last updated: January 1, 2025 GDPR Compliant ISO 27001 Certified

Summary: We only collect data we need, never sell it to third parties for commercial purposes, and fully respect your rights under GDPR.

1. Who We Are

Vaultex Ltd. ("Vaultex", "we", "us") operates the gaming platform at conserve.live. We are registered in the European Union and act as the data controller for personal data collected through our Platform.

Data Protection Officer: [email protected]

2. Data We Collect

Information you provide

  • Account data: name, email address, date of birth (age verification 18+), username and password.
  • Payment data: processed via secure payment processors — we do not store full card details.
  • Communications: support messages, reviews and feedback.

Data collected automatically

  • Technical data: IP address, browser type, operating system, screen resolution.
  • Usage data: pages visited, time spent, games launched, in-game actions.
  • Cookies and similar technologies: see Section 7.

3. How We Use Your Data

  • Providing and managing your access to the Platform and games;
  • Processing payments and managing subscriptions;
  • Account security and fraud prevention;
  • Customer support and responding to your inquiries;
  • Personalising your gaming experience;
  • Sending transactional notifications (account activity, updates);
  • Marketing communications — only with your explicit consent;
  • Platform analytics and improvement;
  • Legal compliance.

4. Legal Basis (GDPR Art. 6)

  • Contract performance — providing services, account management, payments.
  • Legitimate interests — platform security, fraud prevention, service improvement.
  • Consent — marketing emails, optional cookies, personalisation.
  • Legal obligation — compliance with applicable law.

5. Sharing Your Data

We do not sell your personal data. Data may be shared with:

  • Service providers — payment processors, hosting, analytics — strictly under data processing agreements (DPA);
  • Law enforcement — only when legally required;
  • Legal proceedings — to protect our lawful rights.

All providers outside the EEA operate under GDPR-compliant transfer mechanisms (Standard Contractual Clauses).

6. Your Rights

Under GDPR you have the right to:

  • Access — request a copy of your personal data;
  • Rectification — correct inaccurate or incomplete data;
  • Erasure ("right to be forgotten") — request deletion where applicable;
  • Restriction — limit processing in certain circumstances;
  • Portability — receive your data in a machine-readable format;
  • Object — to processing based on legitimate interests or for direct marketing;
  • Withdraw consent — at any time, without affecting prior processing.

To exercise your rights: [email protected]. We respond within 30 days.

7. Cookies

  • Essential cookies — required for Platform functionality. No consent needed.
  • Functional cookies — remember your preferences. Require consent.
  • Analytics cookies — understand how the site is used. Require consent.
  • Marketing cookies — relevant advertising (Facebook Pixel, Google Ads). Require explicit consent.

You can manage cookies via your browser settings or our cookie consent banner.

8. Children

Our Platform is strictly for users aged 18 and over. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us immediately at [email protected].

9. Data Security

We apply technical and organisational measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, ISO 27001 certification, regular security audits and penetration testing, and strict access controls.

10. Contact