Legal

Terms of Use

Effective: January 1, 2025 EU Law Compliant

Key points: 18+ only. Free to start. Refunds within 14 days under EU law. No pay-to-win mechanics. We never sell your data.

1. Acceptance of Terms

These Terms of Use ("Terms") govern your use of the Vaultex platform at conserve.live, operated by Vaultex Ltd. ("Vaultex", "we", "us"), registered in the European Union.

By registering or using any part of our Platform, you enter into a legally binding agreement with Vaultex Ltd. and confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Platform.

2. Eligibility

You must be at least 18 years old to use Vaultex. By registering, you confirm you meet this requirement. We reserve the right to request age verification at any time.

You must also have full legal capacity to enter into binding agreements and must not be prohibited from using such services under applicable law.

3. Your Account

Registration

You agree to provide accurate, current information when registering. Using false information or someone else's identity will result in immediate account suspension.

Account security

You are fully responsible for maintaining the confidentiality of your login credentials. Report any unauthorised access immediately to [email protected].

One account per person

Each user may hold only one account. Creating multiple accounts to circumvent restrictions or gain unfair advantages is prohibited.

4. Platform Services

Vaultex provides access to online games, tournaments, social features and related services. We strive for uninterrupted availability but do not guarantee continuous access. We may add, modify or discontinue features with at least 14 days' notice for significant changes.

5. Payments, Subscriptions & Refunds

Free access

Basic access to 400+ games is permanently free. Premium subscriptions unlock the full catalogue.

Billing

All prices are in euros including applicable taxes. Subscriptions renew automatically unless cancelled at least 24 hours before the next billing date. Manage your subscription in Account Settings.

Refund policy

Under EU consumer law, you have the right to a refund within 14 calendar days of purchase, provided the digital content has not been accessed or used. Contact [email protected] to request a refund.

6. Prohibited Conduct

By using the Platform you agree not to:

  • Use cheats, bots, scripts or any software to gain unfair advantages;
  • Harass, threaten or abuse other users;
  • Post hateful, discriminatory, pornographic or violent content;
  • Attempt unauthorised access to our systems or other accounts;
  • Distribute malware, viruses or harmful code;
  • Reverse-engineer or decompile Platform software;
  • Resell or sublicense Platform access without written permission;
  • Engage in fraudulent payment schemes or exploit payment vulnerabilities.

Violations will result in immediate account suspension and may lead to legal action.

7. Intellectual Property

All Platform content — design, code, trademarks, logos, game content, graphics — belongs to Vaultex Ltd. or respective rights holders and is protected by intellectual property law.

You receive a limited, non-transferable licence for personal, non-commercial use of the Platform. You may not copy, reproduce, sell or create derivative works without our written permission.

8. Limitation of Liability

The Platform is provided "as is." To the maximum extent permitted by law, Vaultex's total liability for any claims related to Platform use shall not exceed the amount you paid to Vaultex in the 12 months preceding the claim, and no more than €500.

We are not liable for indirect, incidental, special or consequential damages. This limitation does not apply in cases of gross negligence or wilful misconduct, or where prohibited by applicable law.

9. Account Termination

You may delete your account at any time via Account Settings or by emailing [email protected]. We may suspend or terminate access for Terms violations, fraud or other lawful reasons. If we terminate without cause, we will refund any prepaid unused period.

10. Dispute Resolution

Please contact [email protected] first — we resolve most issues within 30 days. Unresolved disputes are subject to EU law and the jurisdiction of courts at Vaultex's registered address.

EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

11. Contact